Refund policy
Sixty days, no questions asked.
If you buy anything from Agent Playbooks and it is not what you wanted, email support@anodizelabs.com within 60 days of your purchase and we will refund you in full.
What "no questions asked" means here
- You do not have to give a reason. If you write one, we will read it, but it changes nothing about whether you get the refund.
- There is no form, no survey and no retention offer.
- You do not have to delete the PDF. We have no way to check, and asking would be theatre.
- Requesting a refund does not affect your ability to buy from us again.
How to request one
- Email support@anodizelabs.com from any address, ideally the one you used at checkout.
- Include the order reference from your Stripe receipt, or the email address you paid with. Either is enough to find the order.
- We reply within two business days and issue the refund at the same time.
Timing and method
Refunds are issued through Stripe to the original payment method. Once issued, the money typically appears within five to ten business days, depending on your bank or card issuer. We do not control that timing and cannot speed it up.
The refund covers the full amount you paid, including any tax collected at checkout. There is no restocking fee, processing fee, or partial-refund tier.
Team purchases
Team licences follow the same policy: 60 days, full refund, requested by the person who paid. Partial refunds of individual seats within a team licence are handled case by case; email us and we will sort it out.
After 60 days
The guarantee period ends 60 days after purchase. After that we are not obliged to refund, but if something has genuinely gone wrong, write to us anyway. We would rather resolve it than stand on a date.
If a download fails
A failed or expired download is not a reason to need a refund. Email us and we will issue a fresh link at no cost, for as long as the product exists. See the FAQ for the details of how download links work.
Chargebacks
Please email us before opening a dispute with your bank. A refund from us is faster than a chargeback and we will not argue with you about it.
Contact
support@anodizelabs.com
Anodize Labs
522 W Riverside Ave Ste N, Spokane, WA 99201, United States